At Serendipia Home, we want you to be satisfied with your purchase. If you wish to return a product, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal.
To initiate a return, you must first contact us at info@serendipia-home.com, indicating your order number and the product(s) you wish to return.
Once your request is received, we will provide you with the corresponding return instructions and address. Do not send any products on your own or directly to the manufacturer or supplier without first receiving our instructions.
Return Costs: Unless the product is defective, incorrect, or there is another circumstance where Serendipia Home is legally obligated to cover the cost, the direct return costs will be borne by the customer. The cost will depend on the carrier, destination, and package characteristics. We recommend using a trackable shipping method and keeping proof of shipment.
The customer will only be responsible for any decrease in the value of the product resulting from handling other than what is necessary to ascertain its nature, characteristics, and functioning.
Damaged, Defective, or Incorrect Products: If you receive a damaged, defective, or different product from what you ordered, please contact us at info@serendipia-home.com as soon as possible, indicating your order number and attaching photos or videos of the problem. We will review the case and offer you the appropriate solution in accordance with applicable regulations.
Refunds: Once the return is received and reviewed, we will issue the corresponding refund using the same payment method used for the purchase and within the legally established timeframes. In case of withdrawal, ordinary delivery costs initially paid will also be refunded when legally applicable. Additional costs incurred by choosing a more expensive delivery method than the standard delivery offered will not be refundable.
Contact: For any questions related to returns, refunds, orders, or any other matter, you can contact us at: